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PRIVACY POLICY

Updated: 31st of October 2023

 

Purpose

 

Under the Privacy Act (1988), speech pathologists, occupational therapists and psychologists have a legal duty to keep client information confidential and secure. Hide and Speech Allied Health is committed to safeguarding the privacy of personal information collected from individuals. We comply with relevant privacy laws and regulations governing healthcare providers and uphold ethical standards in our practice.

 

This Privacy Policy outlines how Hide and Speech Allied Health manages the collection, use, and disclosure of personal information. Hide and Speech Allied Health is a private allied health practice owned by Hide and Speech SE PTY LTD.

 

1. YOUR PERSONAL INFORMATION

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1.1. Legal Obligations

Hide and Speech Allied Health must collect and use personal information to provide healthcare services. It is crucial for you to provide accurate and complete information. Failure to do so may affect the quality of services we can offer.

 

1.2. Information Collected

We collect only the information necessary for your treatment and maintaining our professional relationship. This may include your name, date of birth, address, health history, and other relevant details to assist in diagnosis and treatment.

 

1.3. How Information Is Collected

We typically collect your information directly from you. In some cases, we may need to obtain information from a third party, such as another healthcare provider or a family member.

 

1.4. Use and Disclosure

Hide and Speech Allied Health uses your personal information for the purposes for which it was provided. This includes providing healthcare services, managing our relationship with you, and contacting you regarding your care. We may also use your information for other purposes permitted by privacy laws.

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1.5.  Who We May Disclose Your Information To:

  • Healthcare professionals involved in your treatment.

  • Your referring healthcare provider

  • Guardians or legal representatives (unless you instruct us otherwise)

  • Other uses and disclosures for quality assurance, billing, liaising with health funds, sending reminders, and other purposes, as required by law.

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Please note the above is only disclose with consent, please advise us if you do not want us to disclose any of the above information.

 

1.6. Access and Correction

You have the right to access your personal and health information. You can request corrections if you believe the information is inaccurate. If we do not agree with your request, you may add a statement to your record. Costs may apply for accessing this information.

 

1.7. Data Quality

We strive to keep your information accurate, complete, and up-to-date.

 

1.8. Data Security

Hide and Speech Allied Health takes measures to protect your personal information from unauthorized access, loss, or disclosure. We employ various security technologies and procedures.

 

1.9. Privacy Complaints

If you have questions or complaints about our privacy practices, you can contact our Privacy Officer:

 

2. PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

 

This section explains how we handle personal information collected through our website, www.hideandspeech.com.au. This Privacy Policy applies to your use of our website and its facilities.

 

2.1. Collection

We do not attempt to identify individual users when you visit our website unless you provide personal information. Information about your visit is logged for statistical purposes.

 

2.2. Cookies

Our website uses temporary cookies for enhanced functionality. No personal information is maintained after you close your browser. You can configure your browser's cookie settings. However, note that disabling cookies may affect website functionality.

 

2.3. Links to Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those websites.

 

2.4. Use and Disclosure

Information collected through our website is handled according to this privacy policy.

 

If you have any questions, please do not hesitate to contact the Hide and Speech Allied Health Team on 9830 7050 or at hello@hideandspeech.com.au.

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